Sherri has decades of experience in coaching dental practices throughout the United States. She specializes in team culture and has proven that good culture leads to a World Class Team. During this episode Sherri shares her knowledge on how basic communication skills can enhance the culture of a dental practice. She provide key insight on how team communication leads to great patient communication. We talk about how to resolve complaints by team members or patients in a way that disarms people, positively, and allows all parties to move on. To contact Sherri please email her at sherri@nickersonconsulting.com.