Summary: Jordon Comstock and Ben Tuinei, hosts of the Navigating Dental Insurance Podcast, welcome Susan Laine, a Dentrix trainer and founder of 180 Dental, to discuss the impact of AI in insurance claims processing and how dental practices can adapt effectively. The conversation highlights the increasing complexity of claim rejections and emphasizes the need for leveraging AI to combat these challenges. Key Points: Introduction & Expertise: Susan Laine shares her background in dental office management, Dentrix training, and AI integration. AI in Insurance: Insurance companies use AI to auto-deny claims based on stringent parameters, making claims processing more challenging. Practices must submit clean, complete claims with all necessary documentation upfront. Combating AI with AI: Susan discusses using AI tools like ChatGPT and Google’s Gemini to enhance efficiency in claim submissions. These technologies help create narratives and attach the right data to claims, reducing rejections. Practical Examples: For procedures like surgical extractions, AI can ensure narratives include terms like "sectioned tooth" and "suturing" to align with insurance algorithms. Adapting to AI: Dental practices must embrace AI integration to keep up with the evolving insurance landscape. Practices should consider training staff to use AI for efficiency rather than fearing job replacement. Implementing Change: Susan emphasizes the psychological aspects of change, advocating for a clear communication strategy. She introduces the concept of "four doors" for change: what to keep, what to discard, what to change, and what to accept. Engaging the Team: Practices should involve their team in the change process to prevent resistance and ensure smoother transitions. Rewarding staff with incentives, like lunch or treats, can boost morale during challenging periods. Communicating with Patients: To avoid surprises, introduce new team members through engaging methods, like short videos or personalized messages, before appointments. This builds familiarity and trust. Closing Thought: Embrace AI to streamline operations, improve claims success, and adapt to the rapidly changing landscape. Change may be hard, but it’s essential for growth and efficiency.